FAQs

 Frequently Asked Questions

Q - Do your tracks fade-out?

A - No, all our tracks are composed and produced to studio quality with definite endings.

Q. Are your tracks available in alternate keys?

A. All of our tracks are in the original copy key as recorded by the artiste. If you would like your track in an alternate key, please select the 'key change' option on ordering your track and state which key(s) you require on checkout. Each key change is £1.00 extra and your tracks will be emailed to you OR can be sent by post on a back-up CD for an additional £2.00 (on request).

Q. How do I pay for the tracks?

A. Payment can be made using any major debit or credit card via Paypal.

Q - Do I need to open/have a PayPal Account? And is PayPal secure?

A - No. Even if you don't have a PayPal account you can still pay via credit or debit card without creating a PayPal account - PayPal is one of the most widely used credit card processing facilities in the World and is one of the most secure methods available

Q - How Do I Place An Order?

A - It's easy - just follow these steps:-

• Just choose the track you wish to purchase, and click 'Add To Cart'
• You will be automatically directed to the checkout with a summary of your order. You can complete your order here, or continue adding more tracks to your purchase.
• At any time, you can view your order by clicking 'View Basket'
• To finalise your order click 'Checkout'
• You'll then be prompted to login or register
  • If you already have an account - use your login details to login and your personal details will be recalled
  • If you haven't already registered account - you have the option to register so that when you return to the store, we keep your personal details (we do not store your card details though
• You will then be redirected to our secure payment solution 'PayPal' where you can enter your card details securely and pay for your order
• On completion of payment, you will be redirected back to our store. You can download your order on the 'Order History' page once payment has cleared - and we will also email download links to your registered email address

Q - Can I hear a preview of the track before I buy?

A - Yes. All our product pages have a mini-player - just click play and you will hear a 30-60 second preview of the track. You must have flash installed to load the player.

Q - Do you supply lyrics with your tracks

A - We will be adding lyrics to our site as time allows - we cannot commit to supplying lyrics for all orders. If lyrics are available it will be made clear on the respective product page

Q - My download has only partially completed, or is very slow. What should I do?

A - This is most probably due to an intermittent or slow internet connection. We can't mitigate for your connection unfortunately, but if the problem persists and you cannot retrieve your order - email info@backingtrackpro.com